The essentials
| If… | What happens to your money |
|---|---|
| you cancel on the consultation page, up to the booked time | You pay nothing. The amount becomes credits. If you would rather have your money back, you ask for a refund in “Payments” |
| the accountant cancels | You pay nothing. They leave you a message, and the amount becomes credits, or you ask for a refund |
| the accountant does not enter the room within 5 minutes of the start time | You mark the no-show on the consultation page and you pay nothing: the amount becomes credits, or you ask for a refund |
| you do not enter the room within 10 minutes of the start time | The consultation counts as a no-show and you pay nothing: the amount becomes credits, or you ask for a refund |
| the connection fails and the consultation does not take place, or drops halfway | Write to us at info@taxativo.pt: you do not pay for the part that was not provided |
| you withdraw from the contract halfway through the consultation | You only pay for the part already provided |
| the consultation has been fully provided | There is no longer a right of withdrawal. If something went wrong, you can complain: you do not lose that right |
| your payment arrives after the time has passed or is no longer free | We tell you by email, and the amount becomes credits, or you ask for a refund |
| you cancel a free follow-up | There is nothing to refund, and you can book it again while the offer is valid |
Credits do not expire and can be used to book another consultation, with the same accountant or another one. You can ask for a refund of your credits whenever you want, in “Payments”: the money goes back to the method you paid with, for payments less than one year old. For older payments, write to us at info@taxativo.pt and we refund by bank transfer.
We never charge a fee for cancelling, for not showing up or for asking for a refund.
How you withdraw from the contract
Send us a clear statement that you withdraw from the contract, by email to info@taxativo.pt or by letter to Praceta Fernando Valle, 1750-489 Lisboa. You may use the form below, but it is not obligatory. You get your refund using the same means of payment, at the latest 14 days after we receive your statement.
What this means at TaxAtivo
A consultation is always booked within the 14-day withdrawal period, so when you book, you ask for it to take place before that period ends. Up to the booked time, withdrawing costs nothing. Halfway through the consultation, you pay for the part already provided. Once the consultation has been fully provided, that is, when the conversation ends, the right of withdrawal no longer applies.
Information on the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Pedro Porto, Praceta Fernando Valle, 1750-489 Lisboa, +351 935 473 141, info@taxativo.pt) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To Pedro Porto, Praceta Fernando Valle, 1750-489 Lisboa, info@taxativo.pt:
- I hereby give notice that I withdraw from my contract for the provision of the following service: ______________________
- Ordered on: //______
- Name of consumer: ______________________
- Address of consumer: ______________________
- Signature of consumer (only if this form is notified on paper): ______________________
- Date: //______